Shipping & Returns
Domestic Orders
FREE STANDARD SHIPPING FOR ALL U.S. ORDERS OVER $25, UPGRADE TO 2-DAY FOR $6*
We offer everyday FREE Standard Shipping on all U.S. orders over $25. Orders below $25 ship for $5.
Orders received by 4pm CST will be processed and shipped within 2 business days. Please allow additional processing and delivery time during holiday periods.
Upon shipping, you will receive an email with your tracking information and estimated delivery date. Estimated delivery is typically 5 to 7 business days from the ship date. Our carrier partners are currently experiencing service delays due to COVID-19. Please allow 1 to 3 business days for your tracking number to show movement.
We also offer expedited 2-day domestic shipping for an additional $6. Expedited orders will be processed and shipped on the following business day. Transit times exclude weekends. Once shipped, orders will arrive within 2 business days. All processing and shipping timelines are subject to change during holiday periods.
*Free shipping over $25 does not include US Territories and Military Addresses. These destinations will be charged a flat rate $5 for USPS shipping and are ineligible for expedited 2-Day shipping.
Due to Hazmat regulations, orders containing Clear Brow Gel and Liquid Lipstick will be shipped via Ground Shipping only.
International Orders
DHL EXPRESS SHIPPING – FREE INTERNATIONAL SHIPPING ON ORDERS OVER 100$ USD, 20$ USD FOR ORDERS BELOW 100$ USD*
We ship to lots of places around the world – just select your country at checkout. For more information on where we ship, please see our FAQ.
U.K. and Europe orders will now be handled by www.anastasiabeverlyhills.com and will ship from the U.S.. Unfortunately, we no longer ship to Italy and Spain. We apologize for the inconvenience and encourage you to see our online retailers list to find where you can purchase our products in these countries.
International orders over 100$ USD ship free. International orders below 100$ USD ship for 20$ USD.*
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from Anastasiabeverlyhills.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Some countries will show duties and taxes included in the price of the product, while others will have the option of paying duties and or taxes at checkout or upon receipt of the order. Countries such as Brazil and Ecuador will be required to pay duties and taxes in checkout, upon completion of the order. Below are a few options our international customers will see when visiting our product pages.
Price inclusive of all duties & taxes – If this statement is listed on the product page, the duties and taxes required to receive your order, will be included in the product price. There will be no additional duties or taxes required upon receipt of your order.
Price inclusive of all duties – If this statement is listed on the product page, the duty amount will be included in the product price. You will still be responsible for any taxes associated with your order at checkout.
Free global shipping over 100$ USD – If this statement is listed, duties and taxes will be calculated at checkout. It is the customers responsibility to pay any duties or taxes required to receive your order.
*For Mexico, orders above 50$ USD ship for 15$ USD and orders below 50$ USD ship for 25$ USD. Due to customs restrictions, orders shipping to Mexico may require a Broker to collect your order. Please contact your customs regulator for a list of specific products requiring BSO assistance.
*For Canada, orders above 50$ CAD ship for free.
*UK orders above 50 GBP ship free and below 50 GBP ship for 10 GBP
*France orders above 50 EUR ship free and below 50 EUR ship for 10 EUR
*International orders over 50$ USD ship free and below 50$ USD ship for 15$ USD to select locations. Please see below for destinations included in this offer.
Australia
Hong Kong
New Zealand
Oman
Qatar
Saudi Arabia
Singapore
Taiwan
United Arab Emirates
ONLINE PURCHASE RETURNS
We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return.
For domestic customers, there will be a pre-paid label included in your shipment. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.
For International customers, shipping costs associated with the return will not be reimbursed. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed. Please initiate your return request by clicking here
Only items purchased on Anastasiabeverlyhills.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on Anastasiabeverlyhills.com cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills, LLC Cosmetics.
All returns should be mailed to:
Anastasia Beverly Hills, LLC
Attention: Returns Processing
4638 E. Shelby Drive
Memphis, TN 38118
United States
Please include a copy of the original order confirmation in the package.
